Customer Feedback for Pixieset

Knowledge Base

  1. General Questions 

    1. What is Pixieset?
    2. Do I have to download anything to use Pixieset?
    3. What browsers do you support?
    4. Do my collections expire?
    5. My clients wants to access their photos on the phone/tablet.
  2. Account and Billing 

    1. How do I upgrade/downgrade/cancel my subscription?
    2. What methods of payment do you accept?
    3. My upgrade/subscription payment is declined
    4. Where can I update my business information?
    5. When Will My Credit Card Be Charged?
  3. Uploading Images 

    1. Are there limits on file sizes or file types for uploads?
    2. Can I upload Folders to my collection?
    3. What color space should my images be in?
    4. How do I Watermark my photos?
    5. My image says "Processing"
  4. Collection Management 

    1. Collection Management Panel at a Glance
    2. What is a cover photo and how do I change it?
    3. Cover Photo Focal Point
    4. What is the ratio/dimension of the Cover Photo?
    5. What are collections and sets?
  5. Download 

    1. How does deliver via digital download work?
    2. Where can I customize the Download settings?
    3. What file sizes can my client Download?
    4. I cannot open the downloaded file.
    5. Some of my sets are crossed off on the Download page
  6. Favorite 

    1. How does Favorite work?
    2. How does my client access his/her favorited images?
    3. How can I see what my clients have favorited?
    4. How do I download my client's Favorites?
    5. How do I view my client's favorites in Lightroom? (Lightroom Copy List)
  7. Sharing 

    1. Can I turn off Sharing for the collection?
    2. How do I share my collection via Email Invites?
    3. How do I Share the Gallery With My Client?
    4. How do I create custom email template for Email Invites?
  8. Store: General Questions 

    1. Do you charge commission on Store sales?
    2. What are my fulfillment options?
    3. Where can I find more information about Stripe?
    4. Can I use Store without a Stripe account?
    5. Can I still use Store if I am not from the United States?
  9. Store: Setup 

    1. Setting up your Store
    2. Accepting Payments with Stripe
    3. Accepting Payments with PayPal
    4. Accepting payments with Apple Pay
    5. How do I turn Store ON?
  10. Troubleshooting 

    1. My client has not received the Email Invite
    2. Images look desaturated/discolored on Mobile devices
    3. Uploaded photos / images are disappearing
    4. Some products are not showing up in the cart
    5. Store buy / add to cart button is not showing
  11. Tutorials & Videos 

    1. Custom Domain with GoDaddy
    2. Custom Domain with Bluehost
    3. Custom Domain with 1and1
    4. Custom Domain with Namecheap
    5. How do I setup my Stripe account? [Video]
  12. All articles 

    1. How can I update my profile or change my username and password?
    2. I can't login! I forgot my username/password.
    3. Are there limits on file sizes or file types for uploads?
    4. How does deliver via digital download work?
    5. Collection Management Panel at a Glance
    170 articles 

Feedback and Knowledge Base