I cannot open the downloaded file.

When clients download the entire Collection, downloaded images are in .zip format. Most new computers should already come with some sort of unzip program, in which case they can just follow a couple of quick steps, and the computer will start the unzipping process automatically. 

If your client is using a Mac:
1. Locate the Downloaded .zip file 
2. Double-click the file - your Mac will automatically unzip the file so the images can be viewed

If your client is using a PC/Windows Computer:
1. Locate the Downloaded .zip file
2. Right-click the .zip file
3. Select "Extract All" - the .zip file will become a normal folder so the images can be viewed

If the computer does not have a built-in program, you can find common free unzip softwares that can be downloaded and installed if nothing is installed already on the computer.

For Window Machines:

For Mac:

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