What file sizes can my client Download?

You have the option to allow clients to download (or buy) Web Size, High Resolution, and Original images. All resolutions are available for both Single Photo Download, and Gallery Download.

Web Size
Web size versions of the image are available in 3 resolutions: 640px, 1024px, and 2048px on the width. The file sizes for these are much smaller and therefore are faster to download and upload. They are ideal for sharing on Social Media or for quick viewing. If your client will be sharing their photos on Facebook, the 2048px is the optimum resolution as it is the widest pixel width that Facebook will allow.

The 2048px width is only available for Collections created after August 2nd, 2016. All Collections from before that date will not have this option available. 

High Resolution
High Resolution photos have a size of 3600px on the long edge. They can be used to print photos up to poster size canvases and are more than sufficient for web use. Our goal is to optimize the file delivery process and also make file storage easier for your clients. With High Resolution photos your clients are able to obtain the high quality images while enjoying a much faster download experience and the files are easier for them to manage. This is the default setting for Free users.

Original images are, as the name suggests, the original files exactly as you uploaded them. Your client will be downloading the full resolution files you have uploaded without any compression or resizing. These files take up more space and will take much longer to download. The file sizes could be very big if this was chosen and we recommend breaking down your collection into smaller "sets" or batches to optimize the download process. This option is available for all Upgraded accounts. This is the default setting for upgraded accounts.

Regardless of the image size you choose above, your original files are always safely stored with us and can be accessed at any time.

*If your original image is smaller than 1024px or 3600px on the long edge, they will be delivered in the original pixel dimensions. 

Feedback and Knowledge Base