My image says "Processing"

When you upload a photo to Pixieset, we do a lot of work behind the scene. For example, we create multiple copies of your photo in different sizes to make sure they show up perfect across all devices. This process is typically quite fast, however, you might occasionally see a "Processing" message on your images when we can't process your images fast enough! 

If your image is in the 'Processing' state, please be patient with us and wait for the images to finish processing. Our system is likely working through all the images. You do not need to delete or re-upload these images. They will likely be processed shortly!

If you still see this message after a long period of time, please email us at with your account information and we'll help you look into it!

Feedback and Knowledge Base