When reaching out to Pixieset, we strongly recommend including the following information, to allow us to assist you better and faster!
- Email Pixieset from your email address that is associated with your Pixieset Account! This allows us to quickly access your account for investigations.
- If you have any Order related questions or concerns, include the Order number, we'll be able to address it faster.
- Curious or having difficulties with a Collection? Let us know the Collection name and we can troubleshoot!
- Having a hard time uploading your images? Let us know all the testing you've done, so we can get right to the point! (i.e. tried different browsers, etc.)
- Take screenshots of what you see/experience. This will allow us to know what we are looking for.