All you need to know about Orders

The Orders tab under Store is where you can view all the orders placed on your collections.

For self-fulfillment, once a client has successfully completed and paid for an order, it will show up here as Pending, and you can change its status manually. Please note that at this point we do not support email notifications to clients for shipping of an order.

For lab-fulfillment, the order can be Pending (the order was placed by the client), Processing (the order has been sent to lab), Lab Completed (the digital downloads has been fulfilled - if applicable, and the lab products has been shipped by the lab), and Completed (the self-fulfilled products of the order has been completed - if applicable).

You can search your orders by Order number, Customer name or Collection name, by entering in the field directly under the respective headings. 




You can also filter the list of orders by Pending Payment, Order Delay, Pending, Processing, Lab Completed, Completed, or Canceled.

Click on "View" at the end of each order to view the details of this order.


On the details page, you will see the billing and shipping address, shipping method, the products ordered, and the total amount.

For lab-fulfillment orders, you will also be able to see the shipping method, boutique packaging (if applicable), tracking information (if applicable), and the cost of goods sold.

Related Articles:
All about Notifications.
Questions about my client order.
Can I cancel or change my client order?

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