How do I refund my client/customer via Stripe?

To refund your client, you have to log into your Stripe account. You can then look up the charge in your Stripe dashboard and issue a partial or full refund. Depending on your customer's bank, they will see the refund show up anywhere between 5 to 10 business days later.

Go to, or click on the Go to Stripe Dashboard button on the Store > Checkout tab.

Click on the Payments tab in your Stripe Dashboard and click on the payment you'd like to refund:

Click on the Refund Payment button at the top right corner:

You can either process a Full refund, or a Partial refund for the client. Refunds usually take 5 to 10 days to appear on their statement:

You can issue a refund at any time up to 90 days after the charge.  It becomes more likely that certain circumstances may cause a refund to fail - for example if the card has expired.

Feedback and Knowledge Base