PayPal: What does Pending Fees status mean?

If your order is showing as "Pending Fees" status, it means we were unable to collect transaction fees for this order from your PayPal's default payment method. You will need to go to your PayPal dashboard, verify your default payment method, and retry the payment to process the order.

Your order is on hold and will not be processed the payment issue is resolved.

To resolve this PayPal payment error:
  • Log in to your PayPal account and update your default payment method.
  • Go to your Pixieset dashboard and click on "Retry" payment for the order.
It is recommended that you take actions as soon as possible to avoid further delay with your orders processing. More info on PayPal Payment Methods can be found here.

Feedback and Knowledge Base